Return Policy

Your satisfaction is our priority — no questions asked.

Eligibility

Returns and refunds are accepted within 30 days of the delivery date. To be eligible, items must be unused and in their original packaging, or defective/damaged upon arrival.

How to Initiate a Return

Email us at support@xyra.com with your order number and reason for return. Our team will respond within 1–2 business days with next steps.

In many cases — especially for damaged or defective items — we will process your refund without requiring you to return the product.

Refunds

Once your return is approved, refunds are issued to your original payment method within 5–7 business days. You'll receive an email confirmation when the refund has been processed.

Non-Returnable Items

The following items are not eligible for return: opened or used products (unless defective), items purchased on final sale, and gift cards.

Damaged or Defective Items

If your order arrived damaged or defective, please contact us immediately at support@xyra.com with photos. We will send a replacement or issue a full refund at no cost to you.

Questions?

Reach out to our team at support@xyra.com — we're here to help and typically respond within 24 hours.